1- INBOUND Call Centre Services
- Consumer Hotline / Information Centre Services (Company, Product, Campaigns etc.)
- Complaint Handling Services
- Order Management Services
- Membership Management Services
- Technical Support Services and Management
- Appointment Services
- Customer Loyalty Programme Services
- Customer Satisfaction Survey Calls
- Welcome Call Services
- VIP / Special Customer Services
- Data/ Information Updating Services
- After-call Back Office Services
- E-mail, Fax ,Letter Management
- Online Web and Chat Channel Management
- IVR Services
2- OUTBOUND Call Centre Services
- Tele-Sales / Marketing
- Telesales
- Telemarketing
- Cross selling/Up selling Services
- Campaigns Management Services
- Appointment Setting for your Sales Team
- Contract Renewal Services
- Customer Retention Calls
- Activation Calls Services
- Collection Management
- Calls to obtain a Payment Promise
- Collection Calls
- Enquiry & Verification Calls
- Market Education (Campaign, Product Launch, Promotion…)
- Data (Information Updates)
- Appointments
- Customer Satisfaction Surveys
- CRM based calls
