1- INBOUND Call Centre Services

  • Consumer Hotline / Information Centre Services (Company, Product, Campaigns etc.)
  • Complaint Handling Services
  • Order Management Services
  • Membership Management Services
  • Technical Support Services and Management
  • Appointment Services
  • Customer Loyalty Programme Services
  • Customer Satisfaction Survey Calls
  • Welcome Call Services
  • VIP / Special Customer Services
  • Data/ Information Updating Services
  • After-call Back Office Services
  • E-mail, Fax ,Letter Management
  • Online Web and Chat Channel Management
  • IVR Services

2- OUTBOUND Call Centre Services

  • Tele-Sales / Marketing
    • Telesales
    • Telemarketing
    • Cross selling/Up selling Services
    • Campaigns Management Services
    • Appointment Setting for your Sales Team
    • Contract Renewal Services
    • Customer Retention Calls
    • Activation Calls Services
  • Collection Management
    • Calls to obtain a Payment Promise
    • Collection Calls
    • Enquiry & Verification Calls
  • Market Education (Campaign, Product Launch, Promotion…)
  • Data (Information Updates)
  • Appointments
  • Customer Satisfaction Surveys
  • CRM based calls

2012 © TBS all rights reserved.
All pictures are taken by Aynur Demircan
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TBS Call Center Services

1- INBOUND Call Centre Services

  • Consumer Hotline / Information Centre Services (Company, Product, Campaigns etc.)
  • Complaint Handling Services
  • Order Management Services
  • Membership Management Services
  • Technical Support Services and Management
  • Appointment Services
  • Customer Loyalty Programme Services
  • Customer Satisfaction Survey Calls
  • Welcome Call Services
  • VIP / Special Customer Services
  • Data/ Information Updating Services
  • After-call Back Office Services
  • E-mail, Fax ,Letter Management
  • Online Web and Chat Channel Management
  • IVR Services

2- OUTBOUND Call Centre Services

  • Tele-Sales / Marketing
    • Telesales
    • Telemarketing
    • Cross selling/Up selling Services
    • Campaigns Management Services
    • Appointment Setting for your Sales Team
    • Contract Renewal Services
    • Customer Retention Calls
    • Activation Calls Services
  • Collection Management
    • Calls to obtain a Payment Promise
    • Collection Calls
    • Enquiry & Verification Calls
  • Market Education (Campaign, Product Launch, Promotion…)
  • Data (Information Updates)
  • Appointments
  • Customer Satisfaction Surveys
  • CRM based calls